We answer the most frequently asked questions about Vahallan Papers.
What is Vahallan?
What does Vahallan mean?
The name Vahallan comes from the Norse mythology term “Valhalla”—the great hall in which heroes slain in battle are received in honor, glory, and happiness.
Vahallan is pronounced vuh-HALL-an.
How do I purchase Vahallan wall coverings?
Vahallan is a to-the-trade manufacturer, which means we sell directly to licensed interior designers and showrooms only—so you will need to purchase through an interior designer. Let us know if you need recommendations for designers to purchase through in your area.
I am a licensed interior designer—how do I open a trade account with you?
A couple of different ways! To open a direct account, please email firstname.lastname@example.org and we will send you an application to fill out. You will need to include your resale certificate and interior design licensing information when you return the application.
We may have exclusive contracts with showrooms in your area—which means you will need to purchase through the showroom. Let us know where your business is located and we will direct you as needed.
How much do Vahallan wall coverings cost?
We do not provide pricing information unless you have opened a trade account with us—please email email@example.com to open an account—if you have an account with us, we can send you our price list.
What is your stock and availability like?
All Vahallan wall coverings are made-to-order and custom-made to fit your specific space. Our general production lead time is 4-6 weeks, however, this is subject to change based on the size of your order and our current demand. While we may have a few items in stock (check out our “See Overstock” link on the “Collections” page), most orders will be made as needed.
How do I request samples?
A few ways! If you are not a designer – we ask that sample requests be made through your designer. If you do not have a designer, let us know and we can direct you accordingly.
If you are a designer, you can request samples directly on our website—visit our “Collections” page and find specific samples you’d like to receive. Once you’ve chosen a color way, click “Get This Style” and submit your contact information.
Visit our “Representation” page to find showrooms or sales reps in your area – both from whom you can request.
You can also request samples directly from us! Email firstname.lastname@example.org with your request.
Do you charge for samples?
For single requests—no. However, if you require more than 10 samples, we can send you our sample catalog options for purchase.
Do you have a minimum order?
Yes! We have a 100 sq ft minimum for each pattern ordered. If you do not meet this minimum, we will include a “less than minimum” charge.
How do I figure out how much paper I need to order?
We recommend that your installer do this for you based on the pattern’s size specifications listed on your sample and found on our website. Vahallan can offer a budgetary quote for you—but you will need to confirm any estimated amounts with your installer before ordering as Vahallan is not responsible for any shortages, overages, or their associated shipping and labor costs.
How do I order?
If you have an account with us, you can place your order or request a quote by emailing email@example.com the details of your request or you can send the order request to your local sales rep or showroom.
When ordering, we will need to know the following information:
- Dye Lot number (found on your reference sample)
- Number of panels or tiles needed
- Length of panels or size of tiles needed
- Pattern Orientation – if applicable
- Ship to address
Can Vahallan wall coverings be put into commercial spaces?
It depends! Most commercial buildings require Class A fire ratings for wall coverings. Most of our products meet Class A or can be treated to meet Class A. This information will be specified on your sample, or you can check the collection specifications on our website under the Collections tab.
Can I rush my order?
Vahallan offers a 10-15 business day rush option with an added cost if you need your order quickly! Please ask us if we are able to accommodate your rush request – as our ability to complete rushes varies throughout the year.
How do you ship?
Orders will generally be shipped via UPS ground—which takes 3-5 business days for delivery. If you need your order expedited, let us know and we can quote you!
I am not satisfied with my order - what now?
Upon receipt of your order, we ask that you inspect your shipment and notify us if you are not completely satisfied with your order. All return claims must be made within thirty days of receipt. No claims will be allowed if three or more panels have been installed. No claims are allowed for labor charges or consequential damages. Approved returns are subject to restocking fees. If a return is approved due to a manufacturing error, Vahallan will reimburse once the order has been returned. Custom orders are pre-approved by the customer and are therefore non-refundable. Vahallan is not responsible for shortages or their associated shipping costs.
I didn’t order enough material for my project - how can I get more?
We always recommend that your installer confirm the amount of material needed before placing your order. If you find that you’ve mis-measured or mis-calculated, let us know before installing. We may need you to send us back a piece of the original order to match—as everything is hand-painted and may vary from batch to batch.
Can I cancel my order?
Orders may be cancelled up to 5 business days following your initial order confirmation. Cancellations after 5 business days are subject to restocking fees. Rush orders may not qualify for refunds.